> For the complete documentation index, see [llms.txt](https://help.getlfg.app/p/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getlfg.app/p/agreements/account-deletion.md). # Account deletion

Important: please read carefully before closing your account.

**Important:** Deleting your **LFG account** is **not** the same as uninstalling the application. Uninstalling the app does **not** cancel active subscriptions or delete your platform profile, but it will erase your private keys for any wallets created locally within the App environment. Uninstalling without a secure, physical backup is highly discouraged. Before you proceed with closing your account and purging the application data, it is essential that you review and fully understand the structural conditions below. By continuing, you acknowledge that you have read and accepted these terms. ## Backup Words and Wallet Responsibility The Company provides a purely non-custodial software interface. This means: * You are uniquely and solely responsible for managing access to any cryptographic wallets or accounts you interact with through the software application. * Each wallet configuration you initialize possesses a unique set of backup words (also known as a cryptographic seed phrase or recovery key). * These backup words are handled locally on your device, within your hardware’s secure execution environment, and are never broadcasted to or stored on our servers. LFG has zero access to them. * If you delete the application or close your account without securely backing up every unique wallet’s backup phrase, you will lose access to those accounts permanently. This includes any digital asset balances held within them. ## Mandatory Data Export Prior to Deletion Account deletion removes your active profile, custom workflows, compliance settings, and transaction logging archives from your active dashboard workspace. * **Irreversible Action:** This action is final and completely irreversible. LFG cannot restore your previous workspace parameters, user seat hierarchies, or dashboard metrics once the account deletion pipeline concludes. * **User Responsibility:** You must manually export and download any vital accounting data, custom compliance metadata, CSV logs, transaction hashes, receipts, or billing invoices **before** submitting an account closure command. ## Data Retention and Legal Compliance * While LFG does **not** retain wallet credentials, private keys, or backup phrases, we keep **minimal account profile, invoicing, and screening metadata** as required by our strict operational standards and legal baselines (e.g., anti-fraud records, corporate auditing, AML/CFT frameworks, and UAE federal data retention mandates). * Minimal processing records will persist securely in encrypted **system backups, error logs, and compliance audit trails** for a limited time post-deletion as outlined in our Privacy Policy. * We reserve the right to **delay account deletion** where an active workspace profile is tied to an **ongoing security investigation, corporate dispute, active card chargeback, or formal law enforcement legal hold**. * For further operational insights into data lifetimes, please reference our official [Privacy Policy](https://help.getlfg.app/p/agreements/privacy-policy). ## Support If you have operational questions or require assistance extracting your configuration parameters or checking your backup controls before finalizing an account closure, please reach out to our team at: . *** ### Final Acknowledgment By proceeding with the account deletion request, you explicitly confirm that: * You have securely written down and verified all necessary cryptographic backup words and recovery phrases. * You understand that deleting the application interface is permanent and entirely irreversible. * You acknowledge that doing so without a valid off-line backup means your digital assets will become permanently inaccessible on-chain, and LFG possesses no technical capacity to help recover them. * You accept the overarching subscription parameters and understand your immediate liabilities regarding past-due billing, auto-renewals, and immediate forfeiture of paid business tools. **Layer Flow Gateway FZCO ('the Company', 'we', or 'us') functions strictly as a technology interface provider and will not be liable for any loss of access, frozen funds, lost virtual assets, missing metadata, or unrecoverable records resulting from your decision to close your account or delete the application.** --- # Agent Instructions This documentation is published with GitBook. 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