Account deletion

Conditions to which you are agreeing to when requesting to delete your account.

Important: please read carefully before closing your account.

Important: deleting your LFG account is not the same as uninstalling the app. Uninstalling the app does not cancel subscriptions or delete your account, but will mean you will loose your private keys for any accounts created within the App and therefore is not advisable, unless you have already safely stored these prior to deletion.

Before you proceed with closing your account and deleting the app, it is essential that you review and understand the following information. By continuing, you acknowledge that you have read and accepted these conditions.

Backup Words and Wallet Responsibility

Layer Flow Gateway LLC provides a non-custodial wallet. This means:

  • You are solely responsible for managing access to any wallets or accounts you have created in the app.

  • Each wallet you create will have a unique set of backup words (also known as a seed phrase).

  • These backup words are stored only on your device, within your phone’s secure memory, and are never stored on our servers. We have never had access to them.

  • If you delete the app or close your account without securely backing up every wallet’s backup words, you will lose access to those wallets permanently. This includes any crypto funds held within them. We cannot recover or recreate your wallets or access your funds.

Please make sure you have securely saved the backup words for each account before proceeding.

App Deletion is Permanent

Once you delete the app:

  • All wallet data, backup words, and local settings will be permanently deleted from your device.

  • You will not be able to recover your wallets or access your funds without the backup words.

  • This action is irreversible, and Layer Flow Gateway LLC cannot provide assistance in recovering deleted or inaccessible wallets.

⁠Subscription Terms

Any annual subscription fees paid in advance are non-refundable, including for any unused portion of the subscription term.

If you are on a monthly or annual subscription, you remain liable for payment until the end of your current billing period.

Your subscription will automatically renew unless it is cancelled at least 24 hours before the end of the current billing period.

If you do not cancel your subscription in time, you will be charged for the next billing cycle in accordance with the terms agreed to through your app store (e.g. Apple App Store or Google Play).

It is your responsibility to manage or cancel your subscription directly through your app store account settings.

Transaction Records and Exporting Data

Your transaction history is not stored on our servers. It is either stored locally or retrievable from the public blockchain.

If you need records for personal, accounting, tax or legal purposes, export or save this information before deletion (e.g., copy transaction hashes/receipts, download invoices where applicable).

Data Retention and Legal Compliance

  • While LFG does not retain wallet data or backup words, we may keep minimal account, billing and compliance records as required by law (e.g., anti-fraud, financial reporting, AML/CFT).

  • Copies may persist in backups, logs and audit trails for a limited time.

  • We may delay deletion where there is an active investigation, dispute, chargeback, or legal hold.

  • For more detail, see our Privacy Policy.

⁠Support

If you have any questions or require assistance backing up your wallets, please contact our support team before closing your account at: [email protected].

By proceeding, you acknowledge that:

  • You have saved all necessary backup words.

  • You understand that deleting the app is permanent and irreversible.

  • Doing so without backing up your private key or seed phrase will mean you will no longer be able to access these funds and we will not be able to assist you in doing so.

  • You accept the subscription terms and understand your responsibilities regarding billing and cancellation.

LFG (Layer Flow Gateway FZCO) will not be liable for any loss of access, funds or data resulting from your decision to close your account or delete the app.

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