> For the complete documentation index, see [llms.txt](https://help.getlfg.app/p/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getlfg.app/p/agreements/account-deletion.md).

# Account deletion

**Effective date: 13th September 2026**

This Policy applies to accounts with **Layer Flow Gateway, Inc.** Read it before closing an account, uninstalling the app or removing the device data used for your wallets.

## 1. Before you close your account

**Closing your LFG account or deleting the app does not move your crypto. LFG cannot recover your wallets afterwards. Before either action, you must export and securely retain the recovery phrase or private key for every wallet you need. Without it, you will lose access to any funds that remain in that wallet.**

Before proceeding:

1. **Back up every wallet.** Save the complete recovery material provided for each ordinary wallet and your LFG Vault, such as its recovery phrase or exported private key, with the information needed to restore it. A public wallet address is not a backup. Do not assume one private key covers every account.
2. **Check that the backup is usable**, or move assets to a wallet you already control independently. Keep recovery material securely outside the app. Do not send it to LFG support or anyone offering to help recover funds.
3. **Export records you need**, including payment history, invoices, receipts, wallet addresses, transaction references and business records. LFG holds off-chain account and transaction information; some of it may no longer be available through your account after closure.
4. **Review pending transactions and connected providers.** A transfer already submitted to the blockchain may still complete. Closure does not cancel an independent provider account or an unrelated external token approval.

We do not require a wallet to have a zero balance before closure. The current closure process does not establish that every associated wallet has been checked for assets. No warning about a particular balance should be taken as proof that the wallet is empty.

## 2. What closure does

When you confirm the authenticated **Close account** action, LFG first records the subscription as cancelled in its server-side billing state, disables scheduled submissions and queued retries, and blocks the active submission service from accessing or submitting any unused subscription authorisation held by LFG. These operational steps do not require an additional wallet signature and do not themselves revoke an authorisation on-chain. Only after that step succeeds does account closure continue. If cancellation fails, closure does not complete and you are directed to support.

When the closure process is completed:

* Your LFG account and access to its ordinary account functions end.
* Your subscription has been cancelled and future fee submissions and queued retries that were not already submitted to the blockchain have been stopped.
* The active account-linked encrypted wallet backup is deleted. LFG cannot reactivate the account, reconstruct its wallets or retrieve their keys afterwards.
* Unnecessary personal information is deleted under the Privacy Policy. Limited billing, verification, sanctions, legal-claim and other records may be retained only for their applicable purposes and periods.
* Required deletion instructions are applied to relevant processors. Independent providers retain responsibility for their own accounts and lawful retention.

Account closure does **not** transfer, liquidate, refund, confiscate or delete your blockchain assets. It does not erase public blockchain entries. A new LFG account does not automatically recreate the deleted account, restore its encrypted backup or recover missing wallet secrets.

## 3. No LFG recovery after account closure or app deletion

LFG’s current service can retain a device-encrypted backup while the account and required device data remain available, but LFG cannot decrypt that backup independently. **Once you close your LFG account, or delete the app or its required device data, LFG cannot reactivate the account, reconstruct the wallet, retrieve its keys or recover access for you.** Passing KYC again, proving your identity, receiving an email code or opening a new LFG account will not change this.

Only you can recover a wallet, using the complete recovery phrase or the appropriate private key that you exported **before** closing the account or deleting the app or required device data. If you did not export and securely retain the necessary recovery material beforehand, access to the wallet and any assets remaining in it will be permanently lost. LFG has no master key, override or support process capable of reversing that result.

Export and preserve the recovery material for **every** wallet you need, including each ordinary wallet and the LFG Vault. One private key may recover only its corresponding wallet or address and must not be assumed to restore every wallet derived from a recovery phrase. Test that your backup works with compatible independent wallet software before closing or deleting LFG.

Any future social-recovery feature would apply only in accordance with its own terms after it is introduced. It cannot recover an account or wallet whose required access material was lost or deleted before that feature became available.

## 4. Uninstalling is different

Uninstalling LFG **does not close your account or cancel your subscription**. However, deleting the app or its required device data can remove the information needed to access the wallets, and LFG cannot recover that access for you. Do not rely on reinstalling the app, a phone backup, KYC or support to restore it. Export and test the recovery material for every wallet first.

A device reset, loss or replacement can create the same risk. If you only want to stop billing, cancel the subscription through LFG rather than assuming removal of the app will stop it.

## 5. Billing, authorisations and records

The first and later business subscription payments are collected in USDC from your non-custodial LFG Vault under EIP-3009 subscription payment authorisations. This is not an app-store subscription, Coinbase Spend Permissions or a bank direct debit. You are responsible for keeping enough supported USDC in the LFG Vault on each billing date. The final **Close account** action must first cancel the subscription in LFG's billing system, disable future submissions and queued retries, and block unused signed payment payloads held by LFG from its active submission service. LFG does not require another wallet signature to stop its own submission process, and it must not delete the account if that operational cancellation step fails. A transaction submitted before cancellation may still complete. Tell support promptly about a disputed charge; an erroneous post-cancellation collection will be corrected or refunded as required.

Stopping LFG's submission process is not the same as invalidating an authorisation on-chain. Unless and until an unused authorisation is used, expires at its stated `validBefore` time, or is cancelled on-chain using a valid cancellation instruction signed by the wallet owner where the token contract supports it, the authorisation may remain technically valid. LFG cannot create that cancellation signature for you. Closing LFG is therefore not a promise that every signature has been invalidated on-chain, but LFG must stop accessing and using it for further collection. Independent provider arrangements and external approvals require separate attention.

Closure ends app access immediately. Fees already earned are subject to the Terms’ refund provisions and applicable law; closure does not waive a refund claim or consumer right. Public blockchain history may remain accessible, but it is not a complete replacement for LFG invoices or business records.

## 6. Confirmation and responsibility

The closure screen asks you to acknowledge the backup and access consequences. You may decide to proceed without independently retained recovery material, but you must understand that LFG cannot recover the wallet and you will permanently lose access to it and any remaining funds unless you already control it independently. That choice does not transfer responsibility for LFG’s own breach to you.

You are responsible, to the extent permitted by applicable law, for loss caused solely by your failure to retain or secure a usable backup or your informed decision to proceed despite the warning. Nothing here excludes LFG’s liability for its own actionable fault or any right that cannot lawfully be waived. You do not have to waive a complaint or legal claim to close an account.

If you need help finding the export or closure controls, contact **<support@getlfg.app> before proceeding**. We can explain where the available controls are, but we cannot reconstruct, retrieve or recreate wallet keys after account closure or deletion of the app or required device data. Privacy requests: **<legal@getlfg.app>**.

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