Cookie policy

Introduction

This Cookie Policy explains how Layer Flow Gateway FZCO (“LFG”, “we”, “us”) uses cookies, SDKs, and similar technologies to operate, secure, and improve our website and mobile app (the “Services”).



We use only the minimum necessary cookies to make our Services function, plus optional analytics or functional cookies where you consent. This Policy should be read together with our Privacy Policy, which explains how we process personal data.

1. What cookies are

Cookies are small text files placed on your device when you visit a website or use an app. Software Development Kits (SDKs) provide similar functions in mobile applications. They help remember your preferences, maintain sessions, and analyse how our Services are used.

2. Why We Use Cookies

We use cookies and SDKs to:


  • Operate and secure the website and app;


  • Maintain login and session state;


  • Prevent fraud and ensure platform integrity;


  • Remember preferences and language settings; and


  • Measure usage and improve functionality.

3. Categories of Cookies

We classify cookies and SDKs into the following categories:



  • Strictly Necessary – Required for the Services to function (e.g., security, authentication, session management, load balancing). These do not require consent.



  • Functional / Preference – Remember choices such as language, region, or display settings. We will ask for consent where required by law.



  • Analytics / Performance – Measure interactions with our Services to improve usability and reliability. Only aggregated or pseudonymised data is collected. Consent required where applicable.



  • Marketing / Attribution (if used) – Identify referral sources or campaigns. We do not use any third-party advertising or behavioural profiling cookies.

4. SDKs in Mobile Apps

Our mobile apps may contain SDKs for equivalent purposes (e.g., crash reporting, analytics, authentication). SDKs follow the same privacy and consent rules as cookies.

5. Consent and Control

Where required by law (for example, under GDPR or UK data-protection law), we will ask for your consent before using non-essential cookies or SDKs.

You can manage or withdraw your consent at any time by:


  • Adjusting preferences in the in-app “Privacy / Cookies” menu, or


  • Changing your browser or device settings to block or delete cookies.



Blocking some cookies may impact the functionality or performance of certain features.

6. Retention

Session cookies expire when you close your browser or app. Persistent cookies last for a defined period (usually up to 12 months) unless you delete them earlier through your browser or device settings.

7. Third-Party Tools

We only use reputable service providers under data-processing agreements that require confidentiality and adequate safeguards. Analytics tools receive pseudonymised data and may process data within or outside the UAE subject to lawful transfer mechanisms.

8. No Third-Party Advertising

We do not use third-party advertising cookies or behavioural targeting. Your browsing activity is never shared with advertising networks.

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our technology or legal obligations. We will post a new effective date and, where appropriate, notify you in-app or on our website.

10. Contact

If you have questions about this Cookie Policy or our use of cookies and SDKs, please contact:

  • 
Email: [email protected]


  • Address: Level 17, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, UAE

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